Area Manager Service Delivery (Hotel Software PMS/POS) Poland

About HRS

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Poland. Leading a team of service delivery specialists. The ideal candidate will be ambitious, customer oriented, team leader and passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

• Minimum 4 years of experience in the support or installation & configuration of Hospitality PMS, POS products, together with the associated customer training.

• Experience of working with competitive hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.

• Familiar with Oracle PL/SQL preferable. Professional certification is preferable.

• Good interpersonal skills with both customers and cross-functional teams.

• Free to travel extensively and for extended periods of time.

What you will be doing

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region

• Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.

• Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.

• Ensure that we maintain sufficiently skilled resources as needed, and to promote new revenue opportunities for HRS.

• Clients relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS’ interests in your region.

• Assisting with sales and marketing activities, attracting new clients, business development in your area

Language requirements:

• Proficient in local language

• Fluent in English, both written and spoken

What we offer you

• International company.

• Opportunity to grow inside the global organization.

• Motivating remuneration package.

• Competitive annual bonus scheme.

• Remote/flexible working.