Hospitality Software IT Specialist Armenia

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

• IT background preferable.
• Open-minded, eager to learn new knowledge in inventory management and IT.
• Oracle / Postgres DB and SQL queries base knowledge is highly preferable
• Communicative, ready to travel

What you will be doing

• Software installation (Spa and hospitality industry)
• Provide telephonic / remote / onsite support for IT products, QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
• Assist with the occasional implementation, testing and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them
• accordingly.
• Log and manage support cases with 3rd parties.
• Business Travel up to 50%

Language requirements:

• English B1+

What we offer you

• Multinational enthusiastic environment.
• Medical insurance
• Motivating remuneration package.
• Wide opportunities for professional growth within our fast-growing company;
• Remote/flexible working.