Service Delivery Specialist

Duties and Responsibilities 

You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software.

• Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
•  Log and manage support cases with 3rd parties. 

Job Requirements 

• Experience in the F&B and/or Hotel industry.

• Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.

• Enthusiastic user of OPERA.
• Experience in the hospitality industry is desirable.
• Experience training employees on systems and operations in the front desk and reservations department is an advantage. 
• Good interpersonal skills with both customers and cross-functional teams.