Strategic Accounts Manager

Purpose of Job

Drive HRS business growth and maximize customer satisfaction by effectively managing and developing key client relationships. The role focuses on understanding the needs and objectives of strategic accounts and aligning them with HRS’s goals. By building strong relationships, identifying opportunities for account expansion, and providing exceptional service, the Strategic Account Manager aims to foster customer loyalty, increase revenue, and achieve long-term success for both the client and the organization. 

 Duties and Responsibilities 

• Build and maintain strong relationships with key clients, understanding their business needs, goals, and challenges. Serve as the primary point of contact for strategic accounts.
• Identify opportunities for account growth and expansion within the Region. Work closely with Corporate Account to understand their long-term objectives and develop strategic account plans to achieve them.
• Collaborate with the local sales team to identify cross-selling opportunities within strategic accounts. Drive revenue growth by promoting products or services and negotiating contracts.
• Develop a deep understanding of the market and industry trends affecting strategic accounts. Create and implement strategic plans to align the client's objectives with HRS Corporate goals.
• Ensure customer satisfaction by proactively addressing issues, managing expectations, and resolving conflicts. Act as an advocate for the client within HRS, coordinating resources to deliver exceptional service.
• Conduct research and analysis to stay informed about industry trends, competitive landscape, and customer needs. Use this information to identify opportunities for business growth and innovation.
• Organize sales and marketing events for customers.
• Be HRS representative for all HRS corporate interests and its Brand when liaising with customers.
  

 Other Duties 

•  Any other duties as assigned by the Immediate Supervisor or Management.